FAQ

Q1: How do I choose clothing size?
A: Please refer to the size chart displayed on each product page. Sizing may vary slightly among different styles. If you hesitate between two sizes, we usually suggest choosing the larger one for looser comfortable fit.

Q2: How can I track my order?
A: After shipment, we email your tracking number. Copy the tracking number and check logistics status on the carrier website. Allow 2‑3 days for tracking information to update.

Q3: What should I do if my goods arrive damaged?
A: Please take clear photos of damaged items and package, write your order number, email support@barrywing.com  within 7 days upon receipt. We will handle replacement or refund accordingly.

Q4: Can I change or cancel my submitted order?
A: Order cancellation or modification is possible only before we start processing shipment. Please contact customer support immediately. Once shipped, order cannot be canceled. You need to follow return policy after receiving parcel.

Q5: How long will refund take after return delivery?
A: After we receive and inspect returned goods, refunds process within 7‑14 working days. The actual arrival time depends on your payment provider.

Q6: Do you ship to my country?
A: We support most global destinations. If your location cannot be selected on checkout page, we currently cannot deliver there.

Q7: Where is your company located?
A: Our legal entity is Nanjing Xiliantong Technology Co., Ltd. based in Nanjing, Jiangsu, China. Full registered address is shown on Contact Us page.

Q8: Where can I leave product reviews?
A: You are welcome to post genuine shopping feedback on Trustpilot. We highly value every real customer experience. Selected product lines are available for Amazon enrollment.